Haydock Finance Reveals Top Brokers in Q4 Quality-Assurance Awards

Haydock Finance has revealed the winners and highly commended brokers for their Q4 2025 PADTP quality-assurance awards. The awards recognise broker partners who have improved performance across Haydock’s PADTP metrics—Proposal accuracy, Approval rate, Decline rate, Take-up rate and Payout accuracy—aimed at enhancing proposal quality and delivering a more efficient service to brokers and their SME clients.

The Q4 Winners were:

Ethos Asset Finance

HH Business Finance

Breadalbane Corporate Solutions

Anglo Scottish Finance Prestige Cars

The Q4 Highly Commended were:

Nova Business Finance  

Absolute Business Finance

By focusing on three critical performance pillars, exceptional results have been achieved, with the full support of the business and Haydock's introducers:

Acceptance Rates: Through comprehensive product and lending criteria training, we have driven a 10% increase in approval rates.

Decline Rates: By providing clear deal feedback and targeted introducer education, we successfully reduced decline rates by 13%.

Payout Quality: Our 'Right First Time' focus, supported by simplified documentation and new introducer training guides, has boosted payout quality by 37.5%

Andrea O’Brien, Head of Broker Sales, comments, “Reflecting on our 2025 results for the PADTP Quality Improvement Initiative, we have demonstrated that while volume is a key metric, collaborative engagement with our introducers is what truly transforms the customer journey. The improvements across our three performance pillars ensure we continue to deliver good customer outcomes through education and partnerships with our introducers, and will remain a key target for 2026.”