Haydock’s Quality Focus Award Winners Announced

Haydock Finance has announced the award winners and highly commended for their first quality assurance recognition awards.

Earlier this year, Haydock Finance introduced a quality assurance drive to enhance service delivery and help broker partners to meet client expectations. Under this initiative, 5 key areas were identified as having the most impact on the service experience for both the broker and their client. Each of these areas formulated the Quality Assurance ‘PADTP’ initiative; Proposal accuracy, Approval rate, Decline rate, Take up rate and Payout accuracy. As part of this initiative, Haydock launched their quality assurance awards to recognise, on a quarterly basis, brokers' fantastic achievements in working collaboratively to improve the quality of both business introduced and proposal information that drives a successful, first time right, deal completion.

The Q1 winners are:

Asset & General Finance
Full Metal Finance
Golf Finance
Oracle Asset Finance 

Q1 highly commended are:

Apollo Capital Group
Hexa Finance
Mair Finance
Premier Asset Finance
WSC Finance

Andrea O’Brien, Head of Broker Sales, comments, “I’m absolutely thrilled with the results that these brokers have delivered in Q1, small incremental changes and a two-way collaborative approach has benefited everyone. These brokers have consistently improved the quality of business introduced to us, which firmly supports our initiative to enhance our service delivery and ultimately favourable customer outcomes.”